Customer Services

Our Customer Services team is available during store opening hours:

Monday to Saturday: 10am - 8pm
Sunday: 12pm - 6pm

Our Customer Services deparment can be located in-store in the following locations:

General Enquiries: Please visit the Service Suite on the second floor
Click and Collect: You can collect your order from Customer Collections on the third floor
Birthday Gifts: Your gift can be collected from Customer Collections on the third floor. Please bring your email confirmation and Liberty Loyalty card with you.

You can contact us in the following ways:

BY TELEPHONE - Store and Online Enquiries

To contact our Customer Service team via phone please call +44 (0)20 7734 1234 during store opening hours.


Email us at customerservices@liberty.co.uk Our Customer Service team aim to respond to all emails within 48 hours of receipt.


Please write to:
Customer Services,
Liberty Store,
Regent Street
London W1B 5AH