Customer Services

Our Customer Services team are available during store opening hours:

Monday to Saturday: 10am - 8pm
Sunday: 12pm - 6pm

  • Please be aware that part of the store will be closed to the public on 29 June:
  • 1st floor, 2nd floor and Private Suite: closed all day
  • 4th floor, 3rd floor and lower ground: closed from 6pm
  • Beauty, jewellery and handbags on ground floor: OPEN all day
  • We apologise for any inconvenience caused

  • Our Customer Services deparment can be located in-store in the following locations:

    General Enquiries: Please visit the Service Suite on the second floor
    Click and Collect: You can collect your order from Customer Collections on the third floor
    Birthday Gifts: Your gift can be collected from Customer Collections on the third floor. Please bring your email confirmation and Liberty Loyalty card with you.

    You can contact us in the following ways:

    BY TELEPHONE - Store and Online Enquiries

    To contact our Customer Service team via phone please call +44 (0)20 7734 1234 during store opening hours.


    Email us at customerservices@liberty.co.uk Our Customer Service team aim to respond to all emails within 48 hours of receipt.


    Please write to:
    Customer Services,
    Liberty Store,
    Regent Street
    London W1B 5AH