Liberty London Delivery and Returns Information
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Delivery & Returns

We now offer a wide range of delivery options including UK Standard, Click & Collect, Next Day, Saturday, European and International. Find the best delivery method to suit your needs below.

If you would like to speak to a member of the Liberty Customer Services team about our delivery options, please call +44 (0)20 7734 1234 or email us.


Delivery

UK Standard Delivery – £5.95

We aim to deliver UK orders within 3-5 working days. Weekends and UK Bank Holidays are not considered working days. Due to the special nature of our products, increases in seasonal demand and factors beyond our control, there maybe occasional times when longer delivery times occur. We will endeavour to inform you of any such situation to avoid disappointment.

Text alerts for delivery to UK customers: Where a mobile number is provided we will pre-alert you the day before delivery with a text message. You will be able to change your delivery by replying to this text.

All deliveries require a signature on accepting: If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some shared accommodation and apartment buildings will not receive delivery cards as a matter of security.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required.

FREE Click & Collect

Click & Collect is a free delivery-to-store service.

For Click and Collect from our Regent Street store shop the site as normal then enter the Liberty postcode (W1B 5AH) and click ‘Look Up Address’ on the delivery details page.

Proceed to checkout and place your order.

Orders will be ready for collection from the Customer Collections on the third floor of our Regent Street store. Orders will be available for collection 2 working days after the order is placed.

Orders will be held for 5 days from confirmation they have been despatched.

If you are unable to collect your order within 5 days of the collection date, your items will be refunded and no longer available for collection.

When collecting your order, you will need to present your order confirmation with either a valid photo ID or the payment card.

If somebody is collecting the order on your behalf, they will need to present the order confirmation with a valid photo ID.

All orders must be signed for upon collection.

Please see our Terms and Conditions for more information.

If you have any queries regarding Click & Collect please contact Customer Services on +44 (0)20 7734 1234.

Saturday Delivery - £10.00

£10.00 – Selected postcodes only.

Please make sure you place your order before 12pm on Friday to qualify and select the Saturday delivery option at the checkout.

If you have any queries regarding Saturday delivery please contact Customer Services on +44 (0)20 7734 1234.

Next Day Delivery - £10.00

£10.00 – Mainland UK only. Applies to all orders placed before 1pm Monday to Thursday.

(Orders placed after 1pm will be dispatched within 2 working days).

If you have any queries regarding Next Day delivery please contact Customer Services on +44 (0)20 7734 1234.

Special Delivery

For express same day or nominated day delivery, Liberty offers a special delivery service on an individual cost basis.

To place an order for special delivery, please call Customer Services on +44 (0)20 7734 1234.

Orders for express same day delivery must be placed before 1pm Monday to Friday.

Express same day delivery is only available for London postcodes. Click here for a map of where we can deliver.

European Delivery - £15.00

£15.00 – Selected postcodes only.

We aim to deliver European orders within 3-5 working days. Weekends and UK Bank Holidays are not considered working days.

Please note: These charges only include delivery; therefore non-EU customers will be responsible for import duties and local taxes.

Click here to see countries we deliver to.

Rest of World Delivery - £25.00

£25.00 – Selected postcodes only.

We aim to deliver Rest of World orders within 3-5 working days. Weekends and UK Bank Holidays are not considered working days.

Please note: Liberty cannot deliver to any PO BOX addresses or to private addresses in China and Russia.
Please note: These charges only include delivery; therefore non-EU customers will be responsible for import duties and local taxes.

Click here to see countries we deliver to.



Additional Delivery Options

Larger Item Delivery

The Standard delivery charges do not apply to rugs, furniture, large or bulkier items. Please see costs and details listed below:

Small furniture items and rugs: From £25.00 for UK mainland delivery.
Large furniture items: From £70.00 for UK mainland delivery.

International delivery prices are calculated at the time of purchase.

Please note: These charges only include delivery; therefore non-EU customers will be responsible for import duties and local taxes.

From time to time Liberty will offer free delivery promotions. Promotions are only available at the time of purchase, based on the terms and conditions of the particular promotion.

Please see our Terms & Conditions for further details.

Delivery to BFPO

For all BFPO (British Forces Post Office) orders, please provide us with the following information:

• Service Number and Rank Name
• Unit / Regiment
• Operation Name (where applicable)
• BFPO Number

Fragrance

We only deliver fragrances to the following countries in the EU:

Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal,Scotland, Slovakia, Slovenia, Spain, Switzerland, Sweden, Wales

Exclusions: Liberty only delivers Escentric Molecules and Creed fragrance orders within the UK.



Returns

Online Order Returns – FREE UK Returns

If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund*, please ensure the item(s) are returned in their original condition with bags and tags intact within 14 days of receipt.

To make it as easy as possible for you to return your online purchase follow the simple steps below.

1. Tick the item(s) you are returning on the dispatch note and state the reason for return by using our number system

2. Place the item(s) and the form into your box or bag
(Please ensure they are in their original condition with bags and tags intact)

3. Return your order using one of the methods below:


UK - FREE Return by DHL

The original card holder will be credited when using this return method. For exchanges or online credit notes for unwanted gifts please see Online Order Returns To Store information.

i. Call DHL on 0844 248 0844 to request collection quoting account number 187806813
ii. Complete section 2 of the enclosed DHL form
iii. Leave your box or bag open so the courier can check the item(s) before they leave


Online Order Returns To Store

Online purchases can be returned in-store at Customer Services on the 3rd floor.

Refunds will be made against the original payment card or by way of an online credit for unwanted gifts.

Our return policy allows a full refund within 14 days of purchase provided goods are in original condition and accompanied by an email order confirmation or online despatch note. Goods without an email order confirmation or online despatch note cannot be returned.


Refunds

Please allow up to 10–15 days for a full refund from date of receipt of goods.


Exclusions

*Please note: Items excluded from this policy are custom made items; limited edition items; special orders; cut lengths of fabric; swimwear; nightwear; lingerie; hosiery; evening wear (including shoes and bags); vintage clothing and accessories; hair accessories; jewellery; watches; pierced earrings; hats; artificial flowers and feathers; duvets and pillows; Christmas decorations; toiletries; cosmetics; fragrance (including home fragrance); food and alcohol.


Sale Returns Policy

Sale items or special purchases bought in the sale or at promotional events may only be returned for exchange or refund (by way of a shopping credit) if returned within their original condition with proof of purchase, during the same sale period or promotional event or within 14 days (whichever is earlier).
Any shopping credit issued must be redeemed in store by the end of that sale period or promotional event.
Items reduced to 50% or more of the original retail price cannot be returned.
This does not affect your statutory rights.


Faulty or Damaged Goods

In the rare event that goods are delivered faulty or damaged please contact our Customer Services department on +44 (0)20 7734 1234 or email customerservices@liberty.co.uk so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact Customer Services immediately to arrange a replacement. We will bear the costs to collect the goods and issue a re-delivery.


If you have any questions about returning your online order, please contact Customer Services on: +44 (0)20 7734 1234 or email customerservices@liberty.co.uk and they will be able to assist you.

Online Order Returns – International Returns

If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund*, please ensure the item(s) are returned in their original condition with bags and tags intact within 14 days of receipt.

To make it as easy as possible for you to return your online purchase follow the simple steps below.

1. Tick the item(s) you are returning on the dispatch note and state the reason for return by using our number system

2. Place the item(s) and the form into your box or bag
(Please ensure they are in their original condition with bags and tags intact)

3. Return your order using one of the methods below:


International - Return by Post

The original card holder will be credited when using this return method. For exchanges or online credit notes for unwanted gifts please see Online Order Returns To Store information.

Take your sealed box or bag to a Post Office or courier company and send it to the address below (remember to get proof of posting):

Returns at Liberty Online
Baytree Lane
Middleton
Manchester
M24 2EL
UK

The cost of returning the goods and the safe return of goods is your responsibility; therefore we suggest you arrange a tracked or recorded delivery service. For high-value items we recommend you insure the costs of goods before you send them.


Online Order Returns To Store

Online purchases can be returned in-store at Customer Services on the 3rd floor.

Refunds will be made against the original payment card or by way of an online credit for unwanted gifts.

Our return policy allows a full refund within 14 days of purchase provided goods are in original condition and accompanied by an email order confirmation or online despatch note. Goods without an email order confirmation or online despatch note cannot be returned.


Refunds

Please allow up to 10–15 days for a full refund from date of receipt of goods.


Exclusions

*Please note: Items excluded from this policy are custom made items; limited edition items; special orders; cut lengths of fabric; swimwear; nightwear; lingerie; hosiery; evening wear (including shoes and bags); vintage clothing and accessories; hair accessories; jewellery; watches; pierced earrings; hats; artificial flowers and feathers; duvets and pillows; Christmas decorations; toiletries; cosmetics; fragrance (including home fragrance); food and alcohol.


Sale Returns Policy

Sale items or special purchases bought in the sale or at promotional events may only be returned for exchange or refund (by way of a shopping credit) if returned within their original condition with proof of purchase, during the same sale period or promotional event or within 14 days (whichever is earlier).
Any shopping credit issued must be redeemed in store by the end of that sale period or promotional event.
Items reduced to 50% or more of the original retail price cannot be returned.
This does not affect your statutory rights.


Faulty or Damaged Goods

In the rare event that goods are delivered faulty or damaged please contact our Customer Services department on +44 (0)20 7734 1234 or email customerservices@liberty.co.uk so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact Customer Services immediately to arrange a replacement. We will bear the costs to collect the goods and issue a re-delivery.


If you have any questions about returning your online order, please contact Customer Services on: +44 (0)20 7734 1234 or email customerservices@liberty.co.uk and they will be able to assist you.

Store Returns

Our return policy allows a full refund or exchange within 14 days of purchase provided goods are in original condition and accompanied by a till receipt. Goods without a till receipt cannot be returned.

Refunds will be made against the original payment card or by way of a store credit note in respect of unwanted gifts and purchases made by cash or gift card/coin/voucher.


Exclusions

*Please note: Items excluded from this policy are custom made items; limited edition items; special orders; cut lengths of fabric; swimwear; nightwear; lingerie; hosiery; evening wear (including shoes and bags); vintage clothing and accessories; hair accessories; jewellery; watches; pierced earrings; hats; artificial flowers and feathers; duvets and pillows; Christmas decorations; toiletries; cosmetics; fragrance (including home fragrance); food and alcohol.


Sale Returns Policy

Sale items or special purchases bought in the sale or at promotional events may only be returned for exchange or refund (by way of a shopping credit) if returned within their original condition with proof of purchase, during the same sale period or promotional event or within 14 days (whichever is earlier).
Any shopping credit issued must be redeemed in store by the end of that sale period or promotional event.
Items reduced to 50% or more of the original retail price cannot be returned.
This does not affect your statutory rights.


If you have any questions about returning your store purchase, please contact Customer Services on: +44 (0)20 7734 1234 or email customerservices@liberty.co.uk and they will be able to assist you.

Cancellation Policy

If you wish to cancel an order placed at Liberty.co.uk, please return the confirmation email to us, stating your wish to cancel the order by email to: customerservices@liberty.co.uk or phone our Customer Service team on +44 (0)20 7734 1234.

If your order has already been dispatched, we will be unable to redirect it and therefore request that you follow the return instructions included in the parcel.