Returns
Products ordered from the Liberty website may not be returned in-store.
In the rare event that goods are delivered faulty or damaged please contact our customer services department on 020 7573 9645 or enquiries@liberty.co.uk and we will organise a replacement or full refund. For the return of furniture goods please contact customer services on 020 7573 9645 or enquiries@liberty.co.uk
We will bear the cost and organise collection if the goods are damaged on receipt.
If for any other reason you wish to cancel your order or are unhappy with your goods, please return the goods, within 28 days of receipt to:
RETURNS AT LIBERTY ONLINE
Liberty Store
Regent Street
London
W1B 5AH
Providing goods are in a completely saleable condition and in their original packaging, we will issue a full refund. Any refunds will be issued to the card used when placing the order.
The cost of returning the goods is your responsibility and the goods are your responsibility until they arrive at the store.
Items excluded from this policy are custom made special orders, cut lengths of fabric, swimwear, underwear, hosiery, eveningwear (including shoes and bags), hats and headwear, pierced earrings, makeup, skincare, duvets and pillows. These are not refundable and cannot be exchanged. This does not affect your statutory rights.
Additional Information about Regent Street Returns
Our in store return policy allows a full refund or exchange within 14 days provided goods are in original condition and accompanied by a till receipt.
Goods without a receipt cannot be returned.
Refunds will be made against the original form of tender except in respect of purchases made by cash or gift card/coin/voucher, which will be refunded by way of a credit note.
Custom made items; limited edition items; special orders; cut lengths of fabric; swimwear; nightwear; lingerie; hosiery; eveningwear (including shoes and bags); hair accessories; jewellery; watches; pierced earrings; hats ; artificial flowers and feathers; duvets and pillows; Christmas decorations; toiletries; cosmetics; fragrance (including home fragrance) are not refundable and cannot be exchanged.
Sale items or special purchases bought in the sale or at promotional events may only be returned for exchange or refund (by way of a shopping credit) if returned in their original condition with proof of purchase, during the same sale period or promotional event or within 14 days of purchase (whichever is earlier). Any shopping credit issued must be redeemed in store by the end of that sale period or promotional event.
Items reduced to 50% or below original retail price cannot be returned.
This does not affect your statutory rights.
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